iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

In order to send out a campaign message, you will need to create a group first. The group can be made up from any mobile registered user within the myGP Connect system.

In order to create a group, follow these steps:

  • Log in to your myGP Connect system
  • Click on Campaigns found on the left-hand side menu
  • Click on Groups
  • You will be directed to the Groups page

Here you can create a group from scratch. Please do the following:

  • Click the Create Group button
  • You see the Create Recipient Group pop-up box

  • Name your group in the Group Name field
  • Choose from Group Type options
  • Then click Add Recipients
  • This will bring you to the Edit Group pop-up box

On this page we have the option to add the specific patients we want to message. To add patients, you can do it via these different methods:

Search patients by name

  • Refer to the Recipient Search field in the top left of page
  • Type patient’s NHS number, first name, or surname into the field
  • You will see the name appear in the People box
  • Highlight the patient name, then click the Move Selected arrow
  • Your patient will appear in the Recipient box to the right
  • Click Save

Add patients via Patient ID (recommended for Emis/Vision users)

  • Copy your patient’s ID numbers from your clinical system
  • Paste the Patient ID numbers into the Patient ID box on the lower left
  • Click the Move Selected arrow to the lower right
  • Your patient will appear in the Recipient box to the right
  • Click Save

Add patients via patient NHS number (recommended for TPP/SystmOne users)

  • Select the Patient NHS Number option from the lower left box
  • Copy your patient’s NHS numbers from your clinical system
  • Paste the NHS numbers into the NHS Number box on the lower left
  • Click the Move Selected arrow to the lower right
  • Your patient will appear in the Recipient box to the right
  • Click Save

This will save your Group as an entry on the main page.

Table of Contents