iPLATO Connect users can assign Triage requests to specific users if your practice has enabled the myGP Triage feature within the Connect system.

To assign a user to a triage request, please do the following:

• Log in to myGP Connect
• From Home page (shown above) click on the Messages tab
• Select Triage Request within the Inbox subsection
• This will bring you to the Triage Request page to monitor requests:

 

• You can search for a specific triage request by its Status, Request Type, Topic, and Date.
• One of the columns listed will be Assignees, click on this.

• This will bring you to the Request Details page.

• Click on Assign user.
• Select the person you want to assign (TOP TIP, they need to be a user on the iPLATO Connect platform).
• The person you have selected will be notified by email
• They will also see a Red Dot notification on the top corner of your iPLATO Connect system.