iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

If you wish to delete or edit a Trigger Word you have created, please do the following steps:

  • Log in to your myGP Connect system
  • Click on Campaigns found on the left-hand side menu
  • Click on Trigger Words

Find the Trigger Word you wish to change from the main list and refer to the icons on the far right:

  • Click the Pen-and-Paper icon to edit

  • If you need to adjust any of the information select the text field and resubmit
  • Click Save

Now your Trigger Word will be updated.

Please Note: if you have switched from Read Codes to Snomed on your clinical system, and already have sent out a message with a Trigger Word, you will need to edit the Trigger Word with an updated Snomed code.

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