iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

To create a group, follow these steps:

  • Log in to myGP Connect system
  • Click on Campaigns tab found on the left-hand side menu
  • Click on Groups
  • You will be directed to the Groups page

Here you can create a group from your clinical search. Please do the following:

  • Click the Create Group button
  • You will see the Create Recipient Group pop-up box

  • Name your group (e.g. Coronavirus Vaccination Campaign) in the Group Name field
  • Choose from Group Type options
  • Then click Add Recipients
  • This will bring you to the Edit Group pop-up box

On this page we have the option to add in your clinical search group of patients. To add patients, you can do it via these different methods:

For Emis users: add patients via Patient ID

  • Paste the Patient ID numbers into the Patient ID box on the lower left
  • Click the Move Selected arrow to the lower right
  • Your patient will appear in the Recipient box to the right
  • Click Save

For TPP/SystmOne users: add patients via patient NHS number

  • Select the Patient NHS Number option from the lower left box
  • Paste your NHS numbers into the NHS Number box on the lower left
  • Click the Move Selected arrow to the lower right
  • Your patient will appear in the Recipient box to the right
  • Click Save

This will save your Group as an entry on the main page.

Please Note: When you move your patients over to Recipient, a button named Excluded will appear. This will show you all non-mobile registered users that will not receive this campaign message. You will need to contact these patients by other means (e.g. email, home phone call).

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