iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

Once Triage is activated, any of the enabled category’s active times can be customised.

To take action this, please follow these steps:

  • Log into your myGP Connect system, go to the left-hand side menu bar and click on Settings
  • Then press on myGP Triage at the top of the screen
  • By default, you will be in the myGP Triage—Manual section

  • Refer to the  Active Hours section within category tile
  • Refer to appropriate Day
  • Click the edit icon

  • Input appropriate start and end times, then click tick
  • Or click Enabled to have the category open for 24 hours a day

Please note that any set time can be deleted at any point by clicking delete next to entry

Table of Contents