iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

This section provides a list of examples templates you can refer to when sending out your seasonal flu invites.

Please Note: These are only template suggestions and all are under 160 characters in length.

TOP TIP: If you use a template and make changes, please check your new character count before sending.  

Pre-Invite Instructions

(Add surgery name) will be inviting you to a flu jab soon.  Please do not call the practice beforehand.  Please wear a face mask when you attend the practice

All Patients

General Flu Invite with Trigger word

(Add surgery name): Dear <firstname2>, you are eligible for a free Flu jab. Call the practice on xxxxxxxxxx to book an appointment. Text back DECLINE to refuse

Alternate Flu Invite

(Add surgery name): Flu can be serious. Please call us now on xxxxxxxxxxx to book your appointment for a FREE flu jab or text back DECLINE to refuse

Follow-up Message

(Add surgery name): You are eligible for a flu jab but are yet to have it. Pls call xxxxxxxxx to book or text back DECLINE to refuse

Invite Without Trigger Word

(Add surgery name): Dear <firstname2>, you are eligible for a free Flu jab. Call the practice on xxxxxxxxxx to book an appointment  

Invite For Walk-In Clinic

(Add surgery name): Dear <firstname2>, you are eligible for a free Flu jab. Please attend our open walk-in session on DD/MM from 2pm to 4pm

Invite to a Parent/Guardian (For Under 16s)

(Add surgery name): Dear Parent/Guardian, your child is eligible for a free Flu jab. Call on xxxxxxxxxx to book an appointment. Text back DECLINE to refuse

At Risk Groups

16-64 At Risk

(Add surgery name): Dear <firstname2> Flu can be a serious even if you are fit & healthy. Please call xxxxxxxxx for a flu jab appt or text back DECLINE to refuse

65 and Over

(Add surgery name): Dear <firstname2> Flu can be a serious even if you are fit & healthy. Please call xxxxxxxxx for a flu jab appt or text back DECLINE to refuse

Pregnant Cohort

(Add surgery name): Pregnant women are at increased risk from Flu. Call xxxxxxxxx for a free flu jab appointment or text back DECLINE to refuse  

Flu Invite – Call/Recall

myGP Version

(Add surgery name): Dear <firstname2>, you are eligible for a free flu jab. Book your appointment via the myGP app or reply DECLINE to refuse

SMS Version

(Add surgery name): Dear <firstname2>, you are eligible for a free flu jab.  To book, download the myGP app www.mygp.io/app or text back DECLINE to refuse

Covid Requirements Reminder

(Add surgery name): Dear <firstname2>, please wear a facial covering when at surgery and follow guidelines given when receiving your flu jab. Thank you

Patients With A Carer

(Add surgery name): Dear <firstname2>, if you need to bring someone with you to your flu jab, please inform reception when you arrive at the surgery.  Thanks

(Add surgery name): Dear <firstname2>, if you need to bring someone with you to your flu jab, please call us on xxxxxxxxx to help us arrange your appointment.

(Add surgery name): Dear <firstname2>, if you want someone with you at your flu jab please limit to 1 person to keep social distancing at the practice. Thanks

Barcode Appointment

(Add surgery name): Dear <firstname2>, please bring your barcode letter with you to your flu jab.  If you do not have this letter you will be asked to rebook

Appointment Change

(Add surgery name): Unfortunately, we have had to change your flu jab on DD/MM to DD/MM If this is not convenient, please ring xxxxxxxxxxx to rearrange (surgery name): Due to unforeseen circumstances, we have had to cancel your flu jab on DD/MM, please ring xxxxxxxxxxx to rearrange

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