By default, all Patients with registered mobile phones will be opted in for receiving messages. If there are patients that wish to be opted out of the service, please follow these steps:

• Log-in to myGP Connect
• Select Patients from the left-hand side menu
• Then click on Patient List

• Now search your specific patient up via the Fulltext Search
• Then click on your patient’s entry
• This will bring you to their Patient Detail page

• Flick the SMS Opted Out switch
• It will switch from grey to blue

Need to opt out a lot of patients?

If your practice has a large list of patients to opt out, please action the following steps:

• Export ONLY all opted-out patient’s NHS numbers (for TPP) or Patient IDs (for Emis) into an Excel spreadsheet.
• Send Excel document to our secure email iplato.sms@nhs.net
• Our Support Team will then opt them out for you.