iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

 

You are able to program Appointment Reminders from sending out on weekends and/or specific holidays. In order to action this, please do the following steps:

  • Log in to your myGP Connect system
  • Click on Settings found on the left-hand side menu
  • Click on Reminder Settings

Now refer to the sub-tabs on the page:

  • Click on Weekend/Holiday sub-tab

  • Click on Disabled in the Status field
  • Choose Enabled

Weekends have now been excluded. To set up a specific holiday to be excluded, follow these steps:

  • Click Add New to the far right of page
  • We will see the Add Exclusion pop-up box

  • Fill in the specific holiday in the Holiday Name field
  • Tick the Recurrence box if you wish this exclusion to repeat
  • Assign your holiday start date in the Exclusion From section
  • Assign your holiday end date in the Exclusion To section
  • Click Save

It will now appear as a saved entry in the Weekend/Holidays section.

TOP TIP: You can delete a Holiday entry by clicking on the delete icon to the far right of a saved Holiday Exclusion entry.

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