iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

This section provides a list of examples templates you can refer to when sending out your seasonal Coronavirus-related invitations. Any text within the templates that will need to be manually changed by your practice, is marked in BOLD.

Please Note: These are only template suggestion and all are under 160 characters in length.

TOP TIP: If you use a template and make changes, please check your new character count before sending.  

General Messaging

Covid Info SMS

(surgery name): Covid 19 vaccinations. Please do not worry, if you are due the vaccine, we will be contacting you shortly, please do not call the surgery

Covid-19 vaccination invite with trigger word

(surgery name): Dear <firstname2>, you are eligible for a free Covid vaccination. Call the practice on xxxxxxxxxx to book an appt. Text back REJECT to refuse

Covid-19 vaccination invite without trigger word

(surgery name): Dear <firstname2>, you are eligible for a free Covid vaccination. Call the practice on xxxxxxxxxx to book an appt.

Covid-19 vaccination invite trigger word with NHS number

(surgery name): Dear <firstname2>, your Covid vaccination has been booked. Please present your NHS number at surgery:  <nhsnumber>

Call/Recall

myGP field

(surgery name): Dear <firstname2>, you are eligible for a free Covid vaccination. Book your appointment via the myGP app or reply REJECT to refuse

SMS field

(surgery name): Dear <firstname2>, you are eligible for a free Covid vaccination.  To book, download the myGP app www.mygp.io/app or text back REJECT to refuse

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