iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

Once you have all of your signpost in place and are ready to activate your preGP feature, please do the following steps:

  • Log in to your myGP Connect system
  • Click on preGP  – Care Navigation found on the left-hand side menu

  • Refer to the Activate preGP – Care Navigation on myGP app switch
  • Click on the grey switch
  • You will receive a consent pop-up box:

  • Click OK to consent
  • The pop-up on the main page will disappear and the switch will now be blue

preGP has now been activated and signposting will begin on the myGP app.

TOP TIP: If you wish to deactivate preGP at a later point, you can by following these same steps and then notifying us at training@iplato.co.uk

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