When setting up a patient message, you can allow a patient the option to send back a reply. This reply is limited to a ONE-TIME response, and will also allow the additional feature of them sending a attachment file back.

In order to action this, do the following steps:

• Login to the iPLATO Toolbar
• Select Message icon
• Compose message
• Before sending, tick the box Allow patient to reply once

Patients will receive the option to reply to the message off the back of the initial text. Patient replies can be found in the Buddy Inbox.