iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

In order to assign a Slots Type to a Telephone Appointment or Specialist Service signpost in preGP, you will need to enable it within myGP Settings in advance.

In order to enable the slot, please follow these steps:

  • Log in to your myGP Connect system
  • Click on Settings found on the left-hand side menu
  • Click on the myGP Appointments section

  • From the three sub-tabs, click Configure Slot Types

On this page you will see all slots from your clinical system. To enable a slot for the app:

  • Choose a Slot Type from the list
  • Tick the box in the Enable column

This will open up the slot and show you any clinicians linked to the slot over the assigned appointment settings.

  • Un-tick any clinicians you do not want to make available for online booking
  • If necessary, rename the Slot Type for the app display in the column Slot Name in myGP App
  • Scroll to the bottom of page and click Save

Now the enabled slot will pick up in the Telephone Appointment and Specialist Services drop-down menu for Slot Types within preGP Settings.

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