iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

The Pharmacy Signpost is a preGP option that will pick up if a patient types in a Mild Health Concern as a Appointment Reason.

Mild Health Concerns can be resolved, in most cases, by a pharmacy without a GP face-to-face appointment necessary.

A few official Mild Health Concerns according to the NHS are:

  • Aches and pains
  • Earache
  • Cystitis
  • Skin rashes
  • Teething
  • Red eye

Once the Mild Health Concern picks up, preGP will assign the following option:

Please Note: A patient will have to have their WiFi and Locations enabled on their mobile phone in order to pick up the Pharmacy closest to their location.

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