iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

In order to assign a Specialist Service to preGP make sure  you have enabled an allocated Slot Type in myGP Settings in advance. To activate it, please follow these steps:

  • Log in to your myGP Connect system
  • Click on Settings found on the left-hand side menu
  • Click on the preGP – Care Navigation section

  • Scroll down to the Specialist Services section
  • Click  + Add Service
  • This will bring you directly to the New Specialist Service page

  • Click on the Slot Type drop-down menu
  • Any slots activated in myGP Appointments will appear in the drop-down menu for you to choose
  • Select a slot to assign for Specialist Services signposting
  • Now refer to the Appointment Reasons column to the lower right
  • Tick a box that will make for an appropriate signpost reason (e.g. ‘Blood Test’ for a Blood Test slot)
  • Click Assign Service button

Afterwards, you will be brought back to the main page with a notification that a Specialist Service has been added. The assigned Specialist Service slot will display in the Specialist Services section.

Please Note: Once you assign the Slot Type, you can edit or delete the slot at any point.

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