iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

In order to assign a Telephone Slot Type to preGP make sure  you have enabled an allocated Telephone slot in myGP Settings in advance. To activate it, please follow these steps:

  • Log in to your myGP Connect system
  • Click on Settings found on the left-hand side menu
  • Click on the preGP – Care Navigation section

  • Refer to the Telephone Appointment section
  • Click on + Assign Slot Type
  • This will bring you directly to the New Telephone Service page

  • Click on the Slot Type drop-down menu
  • Any slots activated in myGP Appointments will appear in the drop-down menu for you to choose
  • Select a Telephone slot
  • Click Assign Slot Type button

Afterwards, you will be brought back to the main page with a notification that the Telephone Appointment has been activated. The assigned slot will be on display in the Telephone Appointment section.

Please Note: Once you assign the Slot Type, you edit or delete the slot at any point.

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