On this page, you will find help material related to our messaging features within myGP Connect.

Campaign Messaging

In this section, we cover everything related to sending out a mass campaign message to a selected group of recipients.

• How to send out a Campaign Message
• Examples of mail merges/variable fields for campaign messages
• How to create a Group
• How to create a Template
• Examples of message templates
• Mail merge terms you can use
• Assigning a clinical code to a message
• What is a Trigger Word?
• Examples of useful trigger words
• How to create a Trigger Word
• Customising your assigned Reply Email
• Full breakdown of the Message Confirmation Summary
• Things to check if your chosen trigger word has not coded back to your clinical system

Important note: Failed or Expired messages do not code back to the patient’s records, only a message successfully delivered will send a clinical code back.

Message tab

Here we cover information and locations of all messaging traffic within your myGP Connect system.

• Where are patient replies stored?
• How can I reply directly to a patient message?
• How can I find a specific patient message?
• What are ‘in queue’ messages?
• Where are ‘in queue’ messages stored?
• Where can I see messages I’ve sent?
• How can I tell if my patient received and read the message?
• What clinical codes are automatically assigned to sent messages?
• What clinical codes are automatically assigned to patient replies?

I have a problem

If you seem to be having technical issues with Appointment Reminders, check out the below links for assistance.

• Check service status page for known issues
• Contact suppor